Frequently Asked Questions
FAQ's
For all enquiries and technical support you can email us at [email protected] or if you require immediate help contact customer services on 01872 222130.
What is our customer service opening hours?
We're here on hand to help Monday - Friday, between 9.00am and 5.00pm GMT. We aim to answer emails in 24-48 hours, however if you need urgent assistance call us to speak to one of the team.
What is the minimum amount of fabric I can buy?
Our minimum cut is 20cm for dressmaking fabrics and 50cm for Home Furnishing fabrics. After this, we sell our fabric in increments of 10cm (so 60cm, 70cm and so on), we hope this helps make sure you only need to order what you need.
Do you have a shop I can visit?
We do! See details on how to visit us here
Can I place my order over the telephone?
We are more than happy for customers to place an order with us over the telephone, during our customer service opening hours.
Can I visit your store to purchase a fabric I have seen online?
Unfortunately, our shop and web stock are not the exact same. Some of the fabrics on our website are stored in our warehouse and not on the shop floor, we also rotate things seasonally. Ask us if you can't find what you're looking for.
Do you offer wholesale quantities & discount?
No. We are a small independent fabric retailer. If you are looking to order 10 or more meters of a fabric, please contact us to inquire about our available stock.
What is the minimum amount of fabric I can buy?
Our minimum cut is 20cm for dressmaking fabrics and 50cm for Home Furnishing fabrics. After this, we sell our fabric in increments of 10cm (so 60cm, 70cm and so on), we hope this helps make sure you only need to order what you need.