Janome Warranty Coverage

All new Janome sewing machines purchased from Truro Fabrics come with a standard Janome manufacturer's warranty. This covers defects in materials and workmanship under normal domestic use.

Standard Warranty Period: 2 years from the date of purchase for mechanical and electrical components.

What is covered:
Manufacturing defects in materials and workmanship. Electrical and mechanical faults arising from normal use. Parts and labour costs for warranty repairs.

What is not covered:
Damage caused by misuse, accident, or neglect. Consumable parts such as needles, bobbins, and presser feet. Damage caused by using non-Janome accessories or parts. Machines that have been serviced or repaired by unauthorised technicians.

Making a Warranty Claim

If you believe your Janome machine has developed a fault covered under warranty, please contact us in the first instance. We will assess the issue and, where appropriate, arrange for the machine to be inspected or returned to Janome for repair.

Please retain your proof of purchase — your receipt or order confirmation — as this will be required when making a warranty claim.

Contact us:
Phone: 01872 222130
Email: support@trurofabrics.com
Visit: Calenick Street, Truro, TR1 2SF
Hours: Mon–Sat 9:00am–5:30pm

What Our Customers Say

Rated 4.6 out of 5 from 382 Google reviews

Read all reviews on Google